10 Feb 2026

Dr Dunay Schmulian

“To Hear Properly Is So Special”: Elsie’s Story With Cotton Tree Audiology

“To Hear Properly Is So Special”: Elsie’s Story With Cotton Tree Audiology

Like many, Elsie didn’t realise her hearing was slipping away.  

‘I didn't notice that my hearing was not as good as I thought’, she recalls. ‘However, when I was out and about, I was forever asking folk to repeat what they had said or I was frustrated if I couldn't read their lips.’ 

If Elsie’s experience sounds familiar, you’re not alone. Hearing loss is often a slow, silent shift, and many people only recognise their hearing challenges when they progress enough to make everyday communication a struggle.  

You may not want to admit it, or you might tell yourself it’s not that bad. Sometimes, as was the case for Elsie, it takes a trusted friend, family member, or doctor to gently point out what you’ve been missing and help you take the first step toward hearing the world fully again. 

Health Barriers and the Power of a Physician’s Referral 

Elsie’s journey wasn’t straightforward.  

‘I realised I should get an ear hearing test but, because of a few health issues, I kept putting it off and just not getting around to it’, she admits. 

Maybe you’ve felt the same: Life gets busy, other health concerns take priority, and your hearing slides further down the list. 

And then there’s the hurdle of the anxiety of choosing the right provider. Elsie describes it honestly: ‘I felt concerned and almost scared I wouldn't make the right choice of audiologist. Where and who? Did I want these hearing gadgets in my ears... oh, I was alright… no, I wasn't!!!’ 

You might worry about the stigma of hearing aids or wonder if you’ll ever get used to them. It’s easy to put off seeking help when uncertainty and doubt cloud your decision. 

Thankfully, Elsie had a major turning point: Her “wonderful and observant gastroenterologist” noticed she was struggling to follow the conversation.  

That moment of compassionate observation, someone noticing you’re asking for repetition or straining to keep up, can be the gentle nudge you need. 

Your general health and hearing are deeply connected. When your doctor notices change, it’s not just about hearing; it’s about your whole well-being. Taking medical advice seriously can open the door to a better, fuller life. 

Fears Alleviated by High-Level Care 

When Elsie finally made her appointment at Cotton Tree Audiology, her worries melted away.  

‘I cannot speak highly enough of Dr Dunay and her receptionist Trish’, she enthuses. ‘It was the most wonderful experience. I felt at ease and nothing was a bother.’ 

If you’re anxious about being judged, rushed, or pressured, you can rest assured that you’ll be treated with kindness and patience here. Every question is answered, every concern is heard, and your comfort comes first. 

From the first phone call to the moment you walk out the door, you’re supported by a team that genuinely care about your experience. You benefit from a welcoming environment where nothing is too much trouble, and your needs are the top priority. 

The Joy of Rediscovery and Seamless Integration 

The transformation was immediate for Elsie.  

‘I left [Cotton Tree Audiology’s office] with my hearing aids in my ears, got in my car, and heard my indicators ticking for the first time ever. Very exciting! To hear properly is so special.’ 

It’s these small, everyday sounds, often the ones you don’t even realise you’ve lost, that bring the most joy when they return. And you can rediscover these moments, just like Elsie did. 

Modern hearing aids are discreet, comfortable, and quickly become a seamless part of your life. If you’re worried about the look or feel of hearing aids, take comfort in Elsie’s words: ‘It has been 12 months now and I don't even know I have aids in my ears... absolutely wonderful.’ 

With professional hearing care, you benefit from improved communication, renewed confidence, and the ability to engage fully with the world around you, without even thinking about the technology that makes it possible. 

Don’t Delay: Get Your Hearing Checked Today! 

Elsie’s advice is simple and heartfelt: ‘I would recommend Dr Dunay to anyone who needs help with their ears.’ 

You don’t have to live with the frustration, isolation, and uncertainty that come with untreated hearing loss. Get started with our team today and follow in Elsie’s footsteps with expert hearing care that puts your needs first.  

If you’re hesitating, let Elsie’s journey inspire you. The sooner you seek help, the sooner you can experience the joy of truly hearing again! 

Frequently Asked Questions (FAQ) 

Q: What if I’m scared of choosing the wrong audiologist or getting hearing aids I won’t like? 
A: At Cotton Tree Audiology, you can rest assured that your comfort and satisfaction come first. You’ll receive personalised care, clear explanations, and ongoing support to ensure you’re happy with your hearing aids. Many people, like Elsie, find that hearing aids become a seamless, positive part of their lives. 

Q: How do I know if I really need a hearing test, or if it’s just normal aging? 
A: It’s easy to dismiss hearing changes as ‘just getting older’, but if you’re frequently asking people to repeat themselves or feel frustrated in conversations, it’s worth getting checked. A hearing test is quick and painless, and it will give you clear answers so you can take control of your hearing health. 

Q: Will hearing aids be uncomfortable or obvious to others? 
A: Many people worry about the comfort and visibility of hearing aids, but modern hearing aids are designed to be discreet and comfortable. Most users quickly forget they’re even wearing them, and friends and family often don’t notice them at all. You benefit from better hearing without sacrificing comfort or confidence. 

Source 

Health Direct: No matter your hearing challenge, you can rely on our expert team to help you address it. Check out this quick read from Health Direct to learn more about hearing loss symptoms, causes, and when to visit an expert. 

Dr Dunay Schmulian

Dunay has been helping people hear and connect since childhood—her first “clinic” began in a South African sandpit at age four. Now a globally recognised audiologist with a PhD and Master of Counselling, she combines science and compassion to transform lives affected by hearing loss and tinnitus.

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Request a Callback

If you or a loved one is struggling with tinnitus or complex hearing challenges and you want expert answers, Cotton Tree Audiology is here to help.

Simply complete the form, and a friendly team member will call you back. No cost, no obligation; just guidance from a team that genuinely cares.

Suite 208a, Level 2, 94 Memorial Avenue, Cotton Tree, QLD 4558

Monday to Thursday from 8:30am to 4:00pm

and open on Friday by appointment only.

Request a Callback

If you or a loved one is struggling with tinnitus or complex hearing challenges and you want expert answers, Cotton Tree Audiology is here to help.

Simply complete the form, and a friendly team member will call you back. No cost, no obligation; just guidance from a team that genuinely cares.

Suite 208a, Level 2, 94 Memorial Avenue, Cotton Tree, QLD 4558

Monday to Thursday from 8:30am to 4:00pm

and open on Friday by appointment only.

Request a Callback

If you or a loved one is struggling with tinnitus or complex hearing challenges and you want expert answers, Cotton Tree Audiology is here to help.

Simply complete the form, and a friendly team member will call you back. No cost, no obligation; just guidance from a team that genuinely cares.

Suite 208a, Level 2, 94 Memorial Avenue, Cotton Tree, QLD 4558

Monday to Thursday from 8:30am to 4:00pm

and open on Friday by appointment only.

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